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 Background The company began as Wave Rider Networks, but decided to change to IMON Wireless Solutions. This change came about mainly because of the characteristics of our Management team and the views we hold. IMON Wireless Solutions is a traditional, information technology consultancy firm that offers solutions such as: design, installation, management, etc. The company allows people and companies to fulfill their information technology requirements without costly network connections, dedicated servers, and other similar expenses or expertise. It also offers its clients the ability to successfully manage their data networks. The company provides many of the services that customers need to get online and function on a day-to-day basis. The company provides both connectivity and consulting on topics ranging from office automation to satellite internet solutions. The company has ongoing research and development to provide solutions to current customer issues (e-commerce, ease-of- use features, etc.). Also, it plans to develop new products and services that will enable the company to compete in new markets and attract new customers. IMON Wireless Solutions select products that meet the following criterion: • Benefit to customers/company: the product must materially benefit the customer or the company in some way. This may manifest itself as a side benefit, an improvement on current services, or additional revenue stream to the company. • Cost/benefit ratio: the benefits realized must be at least as great as the cost of implementation, production, and maintenance of the product. • Maintainability: the product must be maintainable by IMON Wireless Solutions personnel. The company has had some experience with products where source code and other maintenance resources are unavailable and has had major difficulties with these restrictions. The company has a strong preference for Open Source and similar distribution methods where source code is available to personnel to correct problems which vendors consider too unimportant to warrant effort on. IMON Wireless makes a concerted effort to keep customers informed and to remedy problems in the shortest possible times. The company has lost very few customers to technical support issues, and will continue to make high quality support one of its primary goals. IMON offers telephone support during extended business hours (8 a.m. to 8 p.m.) and has an on-call cell phone for emergencies (network-down and server-down situations). In the future, the company plans to implement a 24/7-network operations center (NOC) and a technical support phone number. With that in mind IMON wireless Solution came into existence. IMON is an abbreviation for I’M Online Now, and that is what we intend for every one of our customers to be, whether they have a telephone or not! Guyana and the Caribbean are unique places in the world, and we found that we could settle on nothing less than making our company reflective of who we are and where we’re from. This, along with trying to evade the usual technology framework, made our company adopt a refreshing Caribbean nature.
Mission The mission of IMON Wireless Solutions is to provide customers with a complete, affordable solution to all their current and future Internet and voice/video/data communication needs. IMON Wireless Solution has established a reputation for quality work and plans to continue to enhance its image in the industry. The company seeks to become a well-known and respected provider of advanced voice/video/data network solutions by: • Increasing service offerings E-mail: info@imon-gy.com |
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